As you know we have been working towards closing MyAccount for the last 12 months or so. We can now advise that we will be closing MyAccount on 10 December 2021.P04330-MyAccount-changes-for-ESO-factsheet-v2_150dpiDownload
We have prepared the attached factsheet to help you support clients during this change. In addition, we have the following communication to support clients:
· Email to all clients who are MyAccount holders. The email explains the changes and will include a factsheet about the changes and a guide on how to save their inbox contents. The factsheet and guide are also published on the DVA website.
· Information on MyAccount to advise the closure date. This information also includes links to the guide on how to save MyAccount inbox contents.
· An article on Latest news for Veterans.
· A brief article on ForceNet.
· An update for Advocates to explain the changes.
If you have any questions about this change, please send them to our team at [email protected].
Regards
Liz
Liz Cosson AM CSC
Secretary Department of Veterans’ Affairs