In late 2020, the Department of Veterans’ Affairs (DVA) began conducting its fieldwork for the Client Satisfaction Survey (the Survey). I am pleased to announce that the 2020 results are now available. The Survey seeks to help us understand how veterans and...
DVA 2019 Client Satisfaction Survey "The Department of Veterans’ Affairs (DVA) is currently preparing for 2019 Client Satisfaction Survey, which will be held in June/July this year. The survey seeks to understand how clients feel about their interactions with DVA, and...
MODERNISATION of the Department of Veterans’ Affairs (DVA) processes, systems and technology aimed at putting the needs of the veterans and their families first is continuing to deliver results with overall satisfaction of the DVA’s services remaining above 80 per...