DVA Client Survey – Angus Sim’s invitation to participate in his Survey

18 May 2015

Angus Sim is a 30 years old East Timor and Iraq Veteran and a DVA client. He served in the Army 6RAR from 2002 until his medical discharge with PTSD in 2006.  

From his experience with DVA he believes that too often, too many Veterans are falling through the cracks within the Department of Veterans Affairs. He contends that the system is not working for younger Veterans in particular. DVA staff often provide conflicting information, give wrong information and are not giving the Veterans the respect they deserve. At times, the DVA claims process can take months and in some cases puts undue stress on the client, especially if it is a mental health related claim, often worsening the client’s condition.

He intends to make a personal submission to the Senate Enquiry into Mental Health which will consider the mental health of Australian Defence Force (ADF) personnel who have returned from combat, peacekeeping or other deployment. Submissions to this inquiry close on 26 June 2015.

He has produced this survey in relation to the DVA’s treatment of its clients and invites all DVA clients to complete it. Or he invites DVA clients to log on to Facebook and visit his page called DVA Client Survey to sign up

Analyse of the survey results will reveal areas where DVA is excelling and where there is a need for improvement. He will submit the findings in his submission to the Senate Inquiry and DVA.


Watch his invitation here https://www.youtube.com/watch?v=4TAAWISrd2E