5 Jun 2017

DVA is undergoing a transformation to change the way it does business. Through this transformation, DVA clients will receive a better level of support based on their needs and expectations, rather than our complicated legislation and systems.

This May update covers the following subjects:

Improving the Transition Process
The aim is to help ADF members to easily transition to productive, successful civilian lives within a short period of time after leaving the ADF. To and in line with the Government’s 2016 election commitment to create a better veterans’ transition process, DVA, CSC, and Defence have established the Transition Taskforce………

The Digital Readiness Act
The recent passing of the Digital Readiness Bill through Parliament will allow DVA to implement computerised decision making. DVA will use these provisions only in situations where no human interpretation or discretion is required as DVA continues to modernise its IT systems. Improving computer systems and programs for the Department will mean that in the future veterans will see the benefits of this reform through faster processing times………..

MyService trial
As part of its transformation, DVA is trialling a new online portal called MyService, which aims to make it faster and easier for you to request cover. For the purpose of the trial, MyService uses the terminology ‘cover’ instead of ‘claim’……….

Safety, Rehabilitation and Compensation (Defence-related Claims) Act
In order to ensure that the unique nature of military service continues to be recognised appropriately, the Government introduced a Bill to Parliament last year to create a standalone version of the Safety, Rehabilitation and Compensation Act 1988 (SRCA) for current and former Australian Defence Force (ADF) members with service prior to 1 July 2004. …………

Protecting your confidentiality and privacy
Veterans and Veterans Families Counselling Service (VVCS) is committed to preserving and upholding your rights to confidentiality and privacy. ………

Veteran Suicide Prevention Project
Northern Queensland Primary Health Network (NQPHN) is driving forward action on veteran suicide prevention after appointing a Veteran Suicide Prevention Project Manager in Townsville. The newly-developed role will work closely with local stakeholders to develop localised suicide prevention and intervention plans reflective of the local need. NQPHN invites ex-ADF personnel and service providers to join project’s working groups and steering committee………..